1. Orders & Pickup
By booking a pickup you authorize FreshFold to collect, clean and return the garments listed in your order. Please count items and flag stains or damage in the order notes — intake photos are taken for every bag.
2. Turnaround
Standard turnaround is 48 hours from collection. Express 24-hour service is available on most items. Delays caused by severe weather or events outside our control will be communicated by text and email.
3. Prices & Payment
Prices shown at booking are final unless an item needs specialist treatment, in which case we confirm a quote before proceeding. Payment is taken online by card; drivers do not handle cash.
4. Happiness Guarantee
Report any issue within 7 days of delivery and we will re-process the item free of charge. If we cannot make it right, we refund the cleaning cost of that item.
5. Liability
Liability for loss or damage is limited to ten times the cleaning charge for the affected item. Items with pre-existing wear, undisclosed damage or missing care labels are cleaned at the customer’s risk.
6. Unclaimed Orders
Orders unclaimed 90 days after cleaning may be donated to local charities after two written reminders.