FAQ

Book a two-hour window online or by phone. Leave your bag at the door — our driver collects it and returns everything cleaned within 48 hours, with text updates along the way.

Standard service is 48 hours. Need it sooner? Express 24-hour turnaround is available on most items for a small rush fee.

Yes — a $20 minimum per pickup keeps the free delivery route sustainable. Monthly plans have no minimums at all.

Every order includes free stain inspection and treatment. Point out spots in the order notes and we’ll give them extra attention before washing.

Cotton, linen, synthetics, wool, cashmere, silk, leather and suede. Beaded, sequined or structured garments are cleaned individually by our senior specialists.

Biodegradable, perc-free products that are gentle on skin and colors. Hypoallergenic detergent is available on request at no charge.

Every bag is photographed and counted at intake. In the rare case of damage or loss, our claims process reimburses up to 10x the cleaning cost — most claims settle within 5 days.

Pick Standard (50 garments), Enterprise (60) or Premium (80). Unused items don’t roll over, but you can upgrade mid-month and only pay the difference.

Yes — hotels, restaurants, spas, gyms, salons and care homes. We build a custom pickup timetable and send one consolidated monthly invoice.

Online by card when you book, or through your FreshFold account. Drivers never handle cash, so pickup takes seconds.